Thông tin ứng viên

Mã số ứng viên: UV510f4

Họ và tên: NGUYỄN HỒ PHƯƠNG THẢO

Giới tính: Nữ

Nơi làm việc: TP HCM

Thông tin hồ sơ
Chức danh
Cấp bậc
Nhân viên
Loại công việc
Toàn thời gian cố định
Liên hệ
Thanh Huong_ Director

                                               

Customer Service Manager

Personality Information

Date Of Birth: 10/ 01/ 1990

Gender: Female

Education

Time

School name

Major

2008-2012

University of economics in HCMC

International Business Management

Skills

  • MS Office
  • Presentation skill
  • Coaching
  • Team work
  • Multitask
  • Good level of English

Experience

8/2016 - 11/2016

CUSTOMER SERVICE SUPERVISOR

SANYO REPRESENTATIVE OFFICE

- Manage key account customers for maintenance plan, repair services and electric part sales revenue.
- Provide customer oriented service at all times relating to all forklift maintainence, repair, warranty and other services.
- Timely answer all requests or problems from customer. Closely work with technical department to find out the most suitable solutions for customer problems.
- Get orders, prepare quotes and sales contract for customers. Pursuing customer to use Sanyo services in long-term by contracts.

2/2013 – 6/2016

CUSTOMER SERVICE TEAM LEADER

CLASSIC FINE FOODS

- Lead Customer Service department to bring the excellent service to improve the customer satisfaction base on company’s policy.

- Create and implement Customer service procedures that will enhance the organization and departmental service delivery, operating procedures and standards.

- Training professional skills, knowledge of products to all the customer service team members to deliver the high level of service to internal and external customers.

- Attend monthly/yearly HOD meeting to review customer request, concerns with related parties to resolve and feedback on solutions.

- Follow up key accounts’ orders and take required actions to response for customer requests, including order changes, time for delivery, quality of products….

- Introduce products, promotions or special package to bring more solutions for customers.

- Suggest suitable products or services for customers base on their desires and company resources.

7/2012 – 2/2013

ASSOCIATE CONSULTANT

WIN-WIN CONSULTING

- Collect data and conduct market research to build the database of projects.

- Coordinate with other teams and parties to organize workshop and conferences.

- Work closely with partners to write and publish article for branding company’s name, projects.

- As a secretary to receive calls, arrange appointments, repair documents of meetings for chief consultant.

Liên hệ ứng viên

Thông tin liên hệ

Công ty TNHH MTV HR Trí Việt

66/6 Nhiêu Tứ, phường 7, quận Phú Nhuận, HCM

ĐT: (08) 3517 6157

Hotline: 0906860677

Email: recruitment@hrtriviet.com

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